Frequently Asked Questions
Find answers to common questions about our products, orders, and services.
Where do your spices come from?
All our spices are sourced directly from trusted farmers in Sri Lanka. Our Ceylon Cinnamon, black pepper, and other spices are grown in the rich soils of the island and processed with care to preserve their natural aroma and flavour.
Are your products organic?
Yes, many of our products are certified organic. We work closely with our farming partners to ensure sustainable, chemical-free cultivation practices. Look for the organic badge on individual product pages.
How long does shipping take?
Domestic orders typically arrive within 3–5 business days. International shipping takes 7–14 business days depending on the destination. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to over 30 countries worldwide. Shipping rates and delivery times vary by destination. You can see the exact cost at checkout before placing your order.
What is your return policy?
We accept returns within 14 days of delivery for unopened products in their original packaging. Please visit our Returns & Refunds page for full details and to initiate a return.
How should I store my spices?
Store spices in a cool, dry place away from direct sunlight. Keep them in their original airtight packaging or transfer to sealed containers. Properly stored, our spices maintain their freshness for up to 12 months.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can also track your order on our Track Order page using your order number.
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale pricing for businesses, restaurants, and retailers. Please contact us through our Contact page or email us directly for bulk order enquiries.